Refund Policy

Notification in respect of cancellation and or refund:

• How do I can cancel my car rental booking?

  The Insurer / Renter must notify us formally, in writing, of any cancellation due (at most) 24-hours prior to collection and/or delivery of the rental vehicle.

  NOTE:  For all rentals in peak season, i.e. 10 December – 10 January, 50 % of the value of the rental, where the reservation is cancelled 7 days before the reserved out date.  Cancellation fees within 7-days to prior check-out & no show are 100 % of the value of the rental.

• How do I send my car rental cancellation notification?

  Formal notice from renter of cancellation must be addressed to bookings@empirefleet.co.za

• When will I be refunded for my car rental cancellation?

  On receipt of the formal notice of cancellation, the rental company will have 7 – 10 working days, to process the refund.

• When am I charged a cancellation fee for my car rental booking?

  If a booking is cancelled within 24-hours from pick-up date, the renter will be charged R200 cancelation fee.

  NOTE: For all rentals in peak season, i.e. 10 December – 10 January, 50 % of the value of the rental, where the reservation is cancelled 7 days before the reserved out date. Cancellation fees within 7-days to prior check-out & no show are 100 % of the value of the rental.

• When am I charged a No-Show fee for my car rental booking?

  We reserve the right to charge no-show fees when a renter does not collect the vehicle as arranged.